CARE OF OUR PRODUCTS
We are passionate about health and skincare. We take every step to ensure our products are designed to care for your skin, well being, and the environment.
We call our soaps natural as the ingredients are from plants, vegetables, minerals. Some are vegan friendly with no animal by-products. We also have Buffalo milk soap. Our organic Buffalo milk is sourced from our local farmers who treat their Buffalo like pets and are very well looked after.
Since our handmade soap is in its pure and natural state, it does not contain palm oil, man-made chemicals, any synthetic preservatives, or artificial hardeners, they do not need to.
our soaps are handmade in small batches, using the cold process method. they take 4-6 weeks to cure, before we are able to pack and lable them ready for sale.
DELIVERY & REFUNDS
We post delivery's out Monday to Friday. We aim to send out orders on the day they are made.
Delivery time is between 3-5 working days, using standard UK delivery by Royal Mail. However this may vary at busy times of the year, we may not be able to guarantee 3-5 working days.
if you require goods for a specific date please let us know, we will do our best to help.
our postage rates
from £3.90 UK only
Over £30.00 free delivery UK only
Refund & Returns
You may cancel an order before it is dispatched, please contact us soon after you have placed your order for this to be corrected.
If for any reason you are not completely satisfied with our products, please Email us as soon as possible.
Most goods can be returned within 7 days of receipt, provided its in original packaging and in an unused condition. Please note that you will be responsible for the cost of returning the goods to us. you should obtain proof of postage. We will not refund until the goods have been received to our business address in a reasonable condition. Monies will be refunded within 30 days. Excluding the cost of postage. This returns policy does not affect your statutory rights.
Please Note - We do not accept liability for goods lost in transit, which has been posted back to our business address.